We’ve quietly devised a process to sift, translate, and distil the complex — making a measurable impact.

Pivot looks at things differently — a team that knows how to listen is at the heart of work that delivers.

We often say, we’re not experts at what you do — we’re experts at listening to you. It’s this approach that helps us bring people together through design. Our empathetic approach is our strength. We apply design thinking differently and this is how Pivot has become one of the city’s most unique agencies in our own nimble yet robust way.

We know it works because we’ve been perfecting and refining our unique approach to communication design and user experience since Ian Chalmers, owner and creative director, first opened our doors in 1998.

Well credentialed with broad swaths of experience that come only from working first-hand in the evolving design landscape, we’ve been known to be picky about who we work with… This allows the team to maintain our pivotal hands-on approach. It’s an approach we know our clients love because they tell us as they experience the benefits first hand.

Over the years and with long-standing client relationships, we've used the strengths of design thinking to anchor and amplify the results of design research.

1887
# OF PROJECTS
289
# OF CLIENTS
4.5
AVG. CLIENT RELATIONSHIP (YEARS)
19
YEARS IN BUSINESS

We are all about people. It’s how we see the world. And so, the integrity of our work is just as important as our happy relationship with you: our clients. Here’s how we do it…

WE RESEARCH
WE DISCUSS
WE OBSERVE TO UNDERSTAND
WE DREAM
WE ANCHOR CREATIVITY
IN COLLABORATION
WE IMAGINE
WE TEST OUR ASSUMPTIONS
WE BRING RESEARCH TO LIFE
WE ASK WHY, WHY, WHY?
WE PLAY
WE HELP YOU EVOLVE
WE NEVER STOP LEARNING
WE LISTEN

A NEW PERSPECTIVE

Everyday we face a tsunami of information — making sense of it is critical. Informed Design transforms complexity into solutions.

Pivot’s senior team are proud members of the Association of Registered Graphic Designers (RGD). They have gone through a certification process which signifies their education, training and experience in graphic design and their ability to practice in the profession and perform to the standard of competence specified by the RGD and its Examination Board.

Being an RGD means you can trust that you are working with qualified, experienced professionals who are accountable, ethical, up-to-date, problem solvers who are passionate and serious about design.

Find out more: Why Hire an RGD