Our signature method has been specially devised to sift, translate, and distil information, away from the complex to the simple and straightforward — to make a measurable impact.

We are not experts at what you do — but we are very good at listening to – and understanding – your story. This approach helps us bring people together through design. Our research method is deeply rooted in our emphasis on understanding people through a design research lens that is profoundly empathic and able to see the issue from all sides. Our brand of design thinking is different. We believe it defines us as a studio and sets us apart from our competition in the marketplace.

PIVOT’s collaborative, people-centric approach works. We have been perfecting and refining our signature research method to communication design and user experience since owner and creative director Ian Chalmers founded PIVOT more than 20 years ago.

When it comes to clients, we also believe in the right fit. Over the years working in the design landscape, we’ve been known to be a bit picky about selecting our project partners and finding a good match. This ensures we can follow a truly collaborative co-design approach. Experience has taught us that it’s an approach that’s also valued by our clients because they have seen the results and benefits first hand.

PIVOT looks at things differently — our creative team knows how to listen, understand, analyse and develop solutions that work. It’s what we do.

Through our many long-standing client relationships, we've successfully applied Informed Design thinking to good effect with solid results for our clients.

2203
# OF PROJECTS
305
# OF CLIENTS
4.5
AVG. CLIENT RELATIONSHIP (YEARS)
20
YEARS IN BUSINESS

PIVOT prides itself on being able to understand people in the real world. Our integrity and the quality of our work is important to us, as is the quality of our relationship with you, our clients. Here’s how we do it…

WE RESEARCH
WE LISTEN
WE OBSERVE
WE DISCUSS
WE CO-DESIGN
WE IMAGINE
WE TEST, AND TEST, AND TEST
WE TRANSLATE RESEARCH
WE DEFINE THE POSSIBILITIES
WE VISUALISE THE LEARNINGS
WE HELP YOU EVOLVE
WE CONTINUOUSLY LEARN

A NEW APPROACH

Making sense of all of today’s information — can be challenging. PIVOT’s Informed Design transforms the complex into the simple and straightforward, the building blocks of design solutions.

PIVOT’s senior team are accredited members of Canada’s Association of Registered Graphic Designers (RGD). They have gone through a rigorous certification process which testifies to their education, knowledge, training and experience in graphic design and their ability to practise in the profession and meet the high standard of competence specified by the RGD and its Examination Board.

Working with  an RGD means you can be sure that you are dealing with qualified, experienced professionals who are adept, knowledgeable and skilled , practitioners who are passionate about design.

Find out more: Why Hire an RGD