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Framing experiences that delight and inform

PIVOT’s experience design services create quality experiences for people by upgrading their interactions with their products, services and systems. We empower organizations to boost their customer operations and heighten their user experiences.

User Experience Design

Our UX team designs experiences that are meaningful and relevant to users. We design products and services with the complete user experience in mind. We use empathy to look beyond usability and function to consider all the relevant contexts of each individual interaction.

Service Design

PIVOT’s service design helps organizations to gain a holistic perspective of all of the touchpoints and experiences around a product and service delivery. It’s a thorough process that can lead to improving the quality of the user experience by gaining an understanding of all of the layers within the big picture of the service delivery.

Brand Design

Our brand design team works with clients to build their visual identity from scratch, through to bringing the new brand to life. We partner with businesses and organizations to guide them through the creative process to the launch point done in the right way at the right time.

The proof is in the work we do.

Browse through more examples of how we go about building Design Evidence™ to create winning solutions with PIVOT’s Informed Design process.

See More Case Studies

It was an absolute pleasure to work with the Pivot team. You are smart, strategic, flexible and strike a great balance between meeting client needs while staying grounded in informed design.”

— VP Marketing & Public Affairs, ALS Canada