A Virtual Intervention Network to Treat Maternal Mental Illness

A Virtual Intervention Network to Treat Maternal Mental IllnessCLIENT Women's College Hospital: Maternal Ontario Virtual Intervention Network (MOVIN) SERVICES Qualitative Research Personas Interviews Journey Mapping User Flows Wireframing Prototyping Visual UI Design Intervention Design & Development Pilot Testing Challenge Maternal mental health effects a shockingly large number of people and there are a number of logistical [...]

LifeLabs: Reimagining the medical lab service flow for patient booking and check-in

Reimagining the medical lab service flow for patient booking and check-inCLIENT LifeLabs SERVICES Qualitative Research Field Research User Personas Experience Mapping Algorithm Design Information Architecture Wireframing Visual Design & Testing Website Design Development Challenge After visiting their family doctor, if bloodwork or other lab tests are required, patients are handed a paper requisition and asked [...]

ViaTherapy – A tool to prescribe better stroke rehab care

Giving Therapists a Tool to Prescribe Better Stroke Rehab CareCLIENT Toronto Rehab Institute SERVICES Qualitative Research User Interviews Personas Information Architecture Wireframing Algorithm Design Moodboards Visual Design App Development Challenge A group of elite physical rehabilitation experts had compiled new recommendations to use when prescribing therapies for stroke patients. The groups’ problem was how to [...]

UX & Gamification Improves Pain Management for Kids

UX & Gamification Improves Pain Management for KidsCLIENT The Hospital for Sick Children SERVICES Personas Landscape Review Information Architecture Wireframing Gamified Algorithm Visual Design Challenge The Hospital for Sick Children (SickKids) Research team created the Pain Squad App for cancer patients aged 8-18 to track their pain before, during and after procedures or treatment. Pivot [...]

Creating a one-of-a-kind Digital Clinical Pathway

Creating a one-of-a-kind Digital Clinical PathwayCLIENT Alberta Health Services & University of Calgary SERVICES Qualitative Research Personas Information Architecture Wireframing Algorithm Design Moodboards Visual Design Website Design Challenge Health care professionals use evidence-based clinical pathways to help them make accurate decisions to better manage their patients’ conditions. Alberta Health Services (AHS) and the University of [...]

Design Research leads to better Customer Acquisition

Design Research leads to better Customer AcquisitionCLIENT TD Visa SERVICES Qualitative Research Personas Field Research Information Architecture Wireframing, Moodboards Visual Design App Design & Development Challenge At time-sensitive kiosk locations, TD was struggling with their credit card acquisitions because of issues with a manual, paper-based system to gather sign-ups. Solution Prior to design, Pivot underwent [...]

Using Gamification to Educate Adults about Recycling

Using Gamification to Educate Adults about RecyclingCLIENT Oxford Properties SERVICES Qualitative Research Information Architecture Wireframing Moodboards Visual Design App Design & Development Challenge Oxford Properties Group manages and owns office buildings in Toronto. As part of their sustainability mandate, they found that often occupants were mixing up their waste articles (garbage, recycling and organic wastes). [...]

Improved Usability, Design and Marketing for a Tracking App

Improved Usability, Design and Marketing for a Tracking AppCLIENT CDHF - Canadian Digestive Health Foundation SERVICES Qualitative Research Personas Expert Evaluation Information Architecture Wireframing, Moodboards Visual Design App Design & Development Promotional Video Trailer Challenge Tracking data is one thing, but how do you make the data meaningful? And how do you share this information [...]

Designing Accessible Brand Guidelines for an Enterprise Organization

Designing Accessible Brand Guidelines for an Enterprise OrganizationCLIENT OpenText SERVICES Qualitative Research User Interviews Personas Moodboards Visual UI Design Challenge OpenText is an international enterprise software company with more than 3,800 employees and 114 million users worldwide. As a growing global company, it has been a challenge for OpenText to maintain brand consistency across its [...]

Improving the Digital UX for Investment Bankers

Improving the Digital UX for Investment BankersCLIENT Thomson Reuters SERVICES Qualitative Research User Interviews Personas Expert Evaluation Wireframing Interaction Design Challenge During a critical digital brand redesign undertaking, Thomson Reuters wanted to design and launch several financial products for Investment Bankers of all ranks within their new digital product line. Without internal staff on hand, [...]