Recently Pivot was asked to speak to a global audience about our Service Design work with ALS Canada. (Learn more about this project on Pivot’s ALS case study page.) About the Service Design Project Pivot worked closely with ALS Canada to understand the journey of people living with ALS. This was a Service Design and … Read More
By Pam Sethi, Ian Chalmers & Katrina Chiu Navigation, or “wayfinding”, is a critical aspect of the healthcare experience, shaping the way patients, caregivers, hospital staff and visitors perceive and experience the quality of care they receive. A positive hospital interaction can leave the main users – patients – feeling supported and satisfied with their … Read More
The Market Gallery is hosting an art exhibit that focuses on the antiquity of Toronto’s subway system. The exhibit spotlights the enormous effort to keep the subway rolling, enabling gallery-goers to better appreciate the vital role rapid transit plays within the city of Toronto. The display will focus on how the subway system was built … Read More
From February 29 to March 4, Pivot will be exhibiting at the 2016 HIMSS Annual Conference & Exhibition in Las Vegas among with over 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Be sure to look for our Client Relations Director, Torey Taferner, at booth #7205!
Think of service design as your experience in preparing for and watching a movie. Everything from the hype around the movie trailer, booking tickets in advance, reading box office reviews, seeing the latest tabloid buzz about the lead actors, arriving at the theatre, and finally, watching the movie has an effect on your overall experience. … Read More
On October 8th we hosted DesignMeets… Financial Services — our 21st event in just 5 years. With 6 incredible speakers talking about advancements in the financial services and #fintech space, it’s amazing to think that only “31% of Canadians use mobile banking to manage their day-to-day transactions” (Canadian Bankers Association). Design has infiltrated the industry, but why … Read More
Media is everywhere and everything We’re in the era of infinite media, says blogger and strategist Steve Grey. At a time when anyone can create and disseminate information freely, how do we design products that keep audiences paying for their news? It’s a question nearly all media organizations face as emerging communications technologies continue to … Read More