Solution
PIVOT designed an academic platform to enroll patients by means of an assessment known as EPDS (a well-known and validated tool), monitoring them virtually, then making care recommendations based on their assessment results. Recommendations include resources and/or treatments like self-treatment options as well as referrals to a specialist for additional care where it is needed.
We met with and interviewed the users, in this case antenatal women with potential symptoms of depression and/or women with a previous history of a maternal mental health condition. Learning directly from key users was an especially enlightening process, in this case because it facilitated the design of a tool that would be easily accessible for use in their unique scenarios. New moms and pregnant women are often on their phones, googling answers or reading up on forums at all hours of the night. Our tool was designed for ease of access, with a light and warm colour palette that offered a friendly and inviting backdrop to a quick survey experience.
The design of the pilot included an interface for both patient and care coordinator to help monitor and oversee the patients in the system.