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Informed Design

Information Design Meaning: Creating Value in the User Experience

October 28, 2020 5 minute read

Today, data and information are everywhere. Whether we’re online or off, we are constantly receiving, processing and transmitting packages of information that structures our daily routines, interactions and our lives.

This is why information design important for both users and organizations—it enhances understanding, accessibility, and engagement with content in our day to day activities. The goal of information design (ID) is to organize and communicate raw data in manageable, easily digestible chunks of information, so that it can provide clarity and meaning to users. Good information design helps users quickly understand complex ideas and prevents them from feeling lost when navigating information. To help them make sense of the world through what they’re seeing and reading, information design applies design principles such as color coding and high contrast to improve readability and ensure users interact effectively with visual elements. If you want to explore this topic further, you can take a deep dive into information design for more comprehensive insights. For example, resources and materials are often created to illustrate best practices and demonstrate the difference between information design and related fields like graphic design or data visualization.

Introduction to Information Design

In today’s information-rich world, making sense of complex data is more important than ever. Information design is the discipline dedicated to presenting information in a clear, concise, and meaningful way, helping users navigate and understand even the most intricate topics. In a very broad sense, information design draws from multiple fields—including graphic design, instructional design, and UX design—to create user-centered solutions that communicate key messages effectively.

At its core, information design is about more than just making things look good. It’s about using design thinking to solve problems and present information in a way that makes sense to the intended audience. Information designers use a variety of techniques, such as data visualization, to transform raw data into visuals that are both engaging and easy to interpret. By applying principles from cognitive psychology, they ensure that users can process and act on information without feeling overwhelmed or lost.

The information design process typically involves research, analysis, and iterative testing to develop user-friendly solutions. Whether working on web design for an online platform, creating instruction manuals, or developing analytics dashboards, information designers focus on clear structure, plain language, and strategic use of white space to make complex information accessible. This approach not only improves usability but also enhances the overall user experience.

What sets information design apart from other forms of design is its emphasis on clarity and comprehension. While graphic designers may prioritize aesthetics, information designers are primarily concerned with how information is presented and understood. This distinction is crucial when dealing with complex information, such as legal documents, safety posters, or collected data that needs to be communicated to a broad audience.

Examples of effective information design are all around us—from search engines that help us find information quickly, to instructional materials that guide us step-by-step, to dashboards that visualize key points from collected data. By focusing on the needs of real users and applying key principles of design, information designers create products that are not only visually appealing but also functional and easy to use. Ultimately, great information design provides clarity, supports decision-making, and empowers users to draw their own conclusions from the information presented.

Pivot Design Strategic Approach

Pivot’s signature Informed Design approach, which can be described as a slimmed down, more targeted information design project, concentrates on the visual dimension and is rooted in human centered design principles. This allows us to focus client research and frame solutions based on user-centred design that can meet the needs of our clients. The process helps us identify the best ideas early on, which are then developed into a first draft or prototype for feedback and refinement. Through this narrower lens, users are both the source of inspiration for research insights and the target of our creative thinking. Through the Informed Design strategic approach, we have the tools and expertise to imagine and create better life experiences, refining our work to achieve the final product, with the potential to deliver quality results for our clients and greater satisfaction for their audiences.

Case Studies

Pivot has successfully applied its Informed Design approach to numerous information design projects, providing a range of information design examples across different industries. Two of these projects are summarized here: ALS Society of Canada and CANN-NET, a group of organizations in the Canadian kidney network whose goal is to communicate the latest kidney research to physicians and patients.

In each project, the information designer played a key role in covering topics relevant to the audience, ensuring clarity and engagement. The team focused on presenting data through effective infographics and visual elements to communicate complex information clearly.

ALS Society of Canada

ALS is a fatal disease that affects nerve cells in the brain and spinal cord. As these are destroyed, muscles begin to weaken, which leads to gradual but progressive paralysis. ALS can affect people at any age and its non-linear symptom progression is very difficult to map. It is a relatively unheard of disease with little funding, yet the effects of living with ALS are profound and disturbing. ALS Canada approached Pivot to determine how best to provide patients and caregivers with the right information at the right time.

To determine the most effective way to accomplish this, Pivot took a Service Design approach to the project. We worked to understand who is affected, the people involved in their care and the effectiveness of the organization to support the front-line journey. With this larger service level perspective, our Informed Design methodology allowed project stakeholders to learn from our findings and to communicate with other agencies about the need for better support and information dissemination for people living with ALS.

CANN-NET

With the release of new clinical guidelines on when to go on dialysis, CANN-NET approached Pivot looking to understand how best to design something that would communicate the latest information to their audiences.

User interviews and critical research became the focus of the "how" for this project. Strategic infographics were developed for each audience type (experts and patients) to ensure that design and language would resonate. Both information pieces were designed to emphasize patient-provider conversations with the intention that the pieces would work together at each stage of the decision-making journey to focus on choices and options along the way. In addition, Pivot also established a digital hierarchy for the website hosting the information, together with a paediatric version designed to make the guidelines more accessible to a wider audience.

Conclusion

Pivot's Informed Design methodology works for us. It is embedded in our culture and ingrained in our creative process to produce the creative solutions we're looking for. It is our path to inspired design and quality client solutions realized through a user-centric approach with the potential to take user experience to the next level.