Before we can provide solutions, we need to learn about you. Learn about your audience. We need to understand your business objectives, brand values, long-term goals, pain points, and other key aspects, so we can help you achieve these goals. We need to understand the audience’s perspectives, motivations, and the context in which they exist.
By eliminating the guesswork and using data to inform our decisions, we drive business value and client success. We call this Informed Design.
Our design research practice is guided by core principles that ensure our approach is ethical, human-centered, and innovative. These principles shape our research process and help us deliver meaningful insights and solutions.
We design digital experiences that work in the real world. Pivot blends research, systems thinking, and UX expertise to create interactions and services that feel seamless, human, and genuinely valuable.
We design exceptional user experiences by taking the time to understand real people in real-world scenarios. Before we think about aesthetics, we seek to understand the humans in front of a product. We ask you the right questions; questions that enable us to get a clear look at your audience and the contexts in which they interact with your product. Understanding users’ behaviours and motivations can make the critical difference between success and failure.
Creativity plays a crucial role in extending our thinking and fostering innovation in user experience design, allowing us to push boundaries and deliver unique solutions. We also recognize that individual taste and aesthetic sensibilities play a significant role in shaping user experience design decisions, ensuring that our solutions resonate on a personal level.
PIVOT translates research insights into digital products that delight users and provide a solid ROI for our clients. See how PIVOT can take you down the path to inspired design and quality design solutions realized through a user-centric approach with the ability to take your user experience to the next level.
Services are systems. We map the people, processes, and technologies within them to uncover barriers, surface opportunities, and co-create better experiences that last.
The most fundamental difference between Service Design and UX Design is the nature of the design problem that we are trying to solve. A service is typically made up of many different touch points, such as a website or a mobile app. While UX Designers are typically tasked with solving problems that are confined to these individual touch points, Service Designers look at the entire end-to-end service experience. They focus on understanding and shaping how all touch points work together, and what a user is thinking, feeling, and experiencing at each stage of the journey. Service designers don’t just consider the perspective of the end user, but also those responsible for delivering the service.
Making is a core part of our collaborative and innovative service design process, enabling teams to prototype, test, and refine ideas together for more human-centered and impactful solutions.
We design exceptional user experiences by taking the time to understand real people in real-world scenarios. Before we think about aesthetics, we seek to understand the humans in front of a product. We ask you the right questions; questions that enable us to get a clear look at your audience and the contexts in which they interact with your product. Understanding users’ behaviours and motivations can make the critical difference between success and failure.
Creativity plays a crucial role in extending our thinking and fostering innovation in user experience design, allowing us to push boundaries and deliver unique solutions. We also recognize that individual taste and aesthetic sensibilities play a significant role in shaping user experience design decisions, ensuring that our solutions resonate on a personal level.
PIVOT translates research insights into digital products that delight users and provide a solid ROI for our clients. See how PIVOT can take you down the path to inspired design and quality design solutions realized through a user-centric approach with the ability to take your user experience to the next level.
The most fundamental difference between Service Design and UX Design is the nature of the design problem that we are trying to solve. A service is typically made up of many different touch points, such as a website or a mobile app. While UX Designers are typically tasked with solving problems that are confined to these individual touch points, Service Designers look at the entire end-to-end service experience. They focus on understanding and shaping how all touch points work together, and what a user is thinking, feeling, and experiencing at each stage of the journey. Service designers don’t just consider the perspective of the end user, but also those responsible for delivering the service.
Making is a core part of our collaborative and innovative service design process, enabling teams to prototype, test, and refine ideas together for more human-centered and impactful solutions.
This PIVOT initiative is a thought leadership event platform for diverse design professionals looking to share experiences, express points of view and explore new avenues for design solutions to improve the quality of our everyday life.
Our agency's thought leadership practice fosters collaboration and knowledge sharing within the community. The principles that guide our work ensure that innovation is rooted in ethical, human-centered, and responsible design practices.
